At Ishraq Al Noor, customer satisfaction is our priority. Every order is carefully inspected before dispatch to ensure you receive products of the highest quality. Please read our Refund & Return Policy before placing your order.

1. Return Eligibility

We accept returns or exchanges only in the following situations:

  • You received a damaged product.
  • You received the wrong item.
  • Your order arrived with a manufacturing defect.

To be eligible for a return or exchange:

  • You must contact us within 24 hours of receiving your order.
  • The product must be unused, unworn, unwashed, and in its original packaging with all tags, accessories, and invoice included.
  • Clear photos or an unboxing video showing the issue must be provided for verification.

Requests made after 24 hours may not be accepted.

2. Non-Returnable Items

For hygiene, safety, and quality assurance, the following items cannot be returned or exchanged unless they are damaged or incorrect upon delivery:

  • Handmade Press-On Nails
  • Nail Prep Kits and nail accessories
  • Earrings or pierced jewelry
  • Customized or personalized products
  • Sale, clearance, or promotional items
  • Products that have been used, worn, washed, altered, or damaged after delivery

Please note that slight variations in color may occur due to photography, lighting, or screen settings and are not considered defects.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  1. Contact our customer support within 24 hours of delivery.
  2. Share your order number along with clear photos or an unboxing video.
  3. Our team will review your request within 1–2 business days.
  4. Once approved, we will arrange a replacement or issue a refund, depending on product availability and the nature of the issue. Similar policies are common among fashion and jewelry retailers.

4. Refund Policy

Refunds are only issued when:

  • A replacement is unavailable.
  • The item received is defective, damaged, or incorrect and qualifies under this policy.
  • An order is cancelled before it has been shipped.

Once your return has been inspected and approved, refunds will be processed within 7–10 business days.

  • Online Payments: Refunds will be sent to the original payment method.
  • Cash on Delivery (COD): Refunds will be processed via bank transfer after the required account details have been provided.

5. Order Cancellation

Orders may be cancelled only before they are dispatched.

Once an order has been shipped, it cannot be cancelled.

6. Return Shipping

If the return is due to an error on our part (wrong, defective, or damaged product), Ishraq Al Noor will cover the return shipping costs.

If a return is requested for any other approved reason, the customer will be responsible for the return shipping charges.

Original shipping charges are non-refundable unless the return is the result of our mistake.

7. Quality Inspection

All returned products undergo a quality inspection before a refund or replacement is approved.

Returns may be declined if:

  • The product has been used or worn.
  • Original packaging or tags are missing.
  • The item has been damaged after delivery.
  • The return does not meet the eligibility requirements stated above.

8. Need Assistance?

If you have any questions regarding your order or wish to request a return or refund, please contact our customer support team through:

  • WhatsApp (+92 331-580-5516)
  • Email (support@ishraqalnoor.com)
  • Contact Form on our website

Our team is committed to responding as quickly as possible and ensuring every concern is handled professionally.

 

Our Commitment

At Ishraq Al Noor, we are committed to providing premium-quality products, secure shopping, and dependable customer service. Every order is prepared with care, and we strive to make your shopping experience smooth, reliable, and enjoyable.